Frequently Asked Questions
This page explains frequently asked shopping questions in a store-specific format. This guidance applies to cartverve.shop. For help with this page, contact jaerlhpg@firsthidden.com.
Our approach to contact options
Customers can rely on the following guidance from our store about contact options. Can I cancel an order?
You may request cancellation before shipment. Contact us promptly with the order number. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
How we handle shipping cost
This shipping cost section covers orders and visits through this website. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
Details about returns and exchanges
This returns and exchanges section covers orders and visits through this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
How we handle delivery timing
For purchases made through this website, our store applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
Our approach to return shipping
The following return shipping guidance applies to purchases from our store. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
Our approach to shipping cost
We publish this shipping cost guidance for customers using this website. How can I contact you?
Email jaerlhpg@firsthidden.com, call 800-206-7218, or write to 445 Av Viger O, Montréal, Quebec, H2Z 2B8, Canada. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
Our approach to products
For purchases made through this website, our store applies the following guidance on products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
How we handle tracking
The following tracking guidance applies to purchases from our store. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
How we handle products
Customers can rely on the following guidance from our store about products. How long does a posted refund take?
After our store processes an approved refund, a bank or card issuer normally posts it within 5–10 business days. Customers remain responsible for taxes required by applicable law. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
Information covering payment methods
Customers can rely on the following guidance from our store about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
What customers should know about refund timing
The following refund timing guidance applies to purchases from our store. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to cartverve.shop. Questions about this section may be sent to jaerlhpg@firsthidden.com.
Merchant Details
Business name: My Store
Store name: My Store
Email: jaerlhpg@firsthidden.com
Phone: 800-206-7218
Physical address: 445 Av Viger O, Montréal, Quebec, H2Z 2B8, Canada